Sorenson VRS®

Support Feedback

Please provide us with your feedback so that we can provide you with the best service. We thank you in advance for your time in submitting this survey.

Please note that this form is not for reporting a technical problem with a Sorenson videophone. If you are having problems with a Sorenson videophone or the Sorenson VRS (SVRS) service, please click here instead of filling out this feedback form.

Case Number (Required):
Your Case Number is the number provided to you by Sorenson Communications Technical Support. If you were not provided a Case Number or have forgotten your number please enter ‘0’ and provide your name and VP number so we can review your case.

If you have a comment about Sorenson Communications Interpreter or Trainer, please do not use this form. Instead you may email your comment to vrscomments@sorenson.com.

Your Name (Optional):
Your Videophone Number (Optional):

1. The Technical Support Engineer greeted me professionally.(Required)
       Strongly Agree
       Somewhat Agree
       Agree
       Disagree
       Strongly Disagree

2. The Technical Support Engineer understood my problem.(Required)
       Strongly Agree
       Somewhat Agree
       Agree
       Disagree
       Strongly Disagree

3. The Technical Support Engineer was friendly.(Required)
       Strongly Agree
       Somewhat Agree
       Agree
       Disagree
       Strongly Disagree

4. The Technical Support Engineer helped me solve my problem quickly.(Required)
       Strongly Agree
       Somewhat Agree
       Agree
       Disagree
       Strongly Disagree

5. Overall, I am very satisfied with the service I received from the Technical Support Engineer.(Required)
       Strongly Agree
       Somewhat Agree
       Agree
       Disagree
       Strongly Disagree

Additional Comments: